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What You Need to Know About Our Terms

Our terms lay out exactly how your account works, what happens when you deposit through DANA, OVO, GoPay or QRIS, how withdrawals are verified, and what we expect…

Account holder rightsDeposit and withdrawal rulesGame play conductDispute resolutionAccount security
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paitototo What You Need to Know About Our Terms
HELP AND CONTACT

Reach Our Support Team About Terms Questions

Team online

Live chat

Open your account menu and tap Support. Our live chat team answers questions about terms, account rules and payment policies during lobby hours. Average reply time is under two minutes.

Email support

Send detailed queries to our support inbox and include your account username, the date of your activity and the specific clause you want clarified. We respond within 24 hours on business days.

In-app help centre

Browse our help section from the account menu. It contains answers to frequent questions about account closure, payment holds, game rules and what to do if you spot an error in your wallet.

SECURITY AND DATA

How We Protect Your Information and Account

Encryption

Your login details, payment info and account balance are encrypted end-to-end. We use TLS 1.3 protocols so data moving between your device and our servers cannot be intercepted or read by third parties.

Payment verification

Every deposit and withdrawal is checked against your registered identity and payment method on file. If a deposit amount or frequency looks unusual, we may ask you to confirm the transaction before it posts to your lobby.

Account access control

You control your password and can enable two-factor authentication from your account settings. If you suspect someone else has your login, change your password immediately and contact support to review your session history.

Data retention

We keep your account record, deposit history and play logs for five years after your account closes or becomes inactive. This allows us to handle disputes and comply with payment partner audits. You can request deletion under local law where applicable.

Cookie and tracking

We use cookies to remember your login state, game preferences and which tables you visited. Non-essential tracking is optional; decline it in your privacy settings and the lobby still works normally. Cookies expire after 90 days of inactivity.

Request your data

Email support with the subject 'Data Access Request' and your account username. We will send you a copy of all personal information we hold on your account within 14 days, as permitted by law.

Frequently Asked Questions About Terms and Access

You can close your account at any time from your account settings. Closing does not cancel open bets or live table rounds; those must finish first. Any balance remaining in your wallet will be withdrawn to your registered payment method. Your account data is archived for five years for dispute and audit purposes.

Yes. Contact support within 30 days of the event with your account username, the game name, the exact time it happened and your transaction ID if it's a payment issue. Our team will review your session logs and payment records to investigate. Resolution timelines depend on the case; most disputes close within 7 business days.

A temporary suspension means we've detected activity that conflicts with our terms — for example, multiple accounts, unusual deposit patterns or bonus rule breaches. You'll receive an email explaining the reason. Most suspensions lift within 24 hours after we verify your account. Permanent closure happens only if the breach is severe or repeated.

No. Once your deposit clears into your lobby wallet, the payment is complete; we do not hold or freeze funds. Withdrawals are subject to account verification but are not held by us — they go directly back to your payment method. If a withdrawal is delayed, contact support to check its status with our payment partner.

You can add a second payment method for deposits, but withdrawals must go back to the original method you registered with. To update your main payment account, contact support with your new DANA, OVO, GoPay or QRIS details and proof of account ownership. Changes take effect after verification.

Change your password immediately and enable two-factor authentication in your account settings. Then contact support and tell us the dates and times you saw suspicious activity. We will review your login history and session records. If fraud is confirmed, we can reverse unauthorised transactions depending on the circumstances.

Yes, our core terms apply to all players where local law permits. Access and eligibility depend on local law in your region. If you have questions about what applies to you specifically, contact support with your city and we will clarify which rules are in force for your account.

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