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How We Keep Your Account Safe

Your account information, deposit history and personal details are encrypted and stored securely on our servers.

Encrypted account storageDANA, OVO, GoPay and QRIS payment data protectionWithdrawal verification process
Explore the Lobby Read FAQ
paitototo How We Keep Your Account Safe
GET IN TOUCH

Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the help icon in the lobby. Our team replies to privacy questions within an hour during peak times, any day of the week.

Email Support

Send your privacy request to our support address. Include your account email and a description of what you need. We respond within 24 hours.

Account Settings

Log in to your account and navigate to Settings > Privacy & Security to update your contact preferences and review your data permissions.

DATA SAFEGUARDS

How We Protect Your Privacy

Encryption & Storage

All personal data is encrypted using industry-standard protocols. Your account details, deposit records and withdrawal history are stored on secure servers accessible only to authorized staff.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are processed through certified payment gateways. We never store your card or mobile wallet credentials; payment processors handle that directly.

Withdrawal Verification

When you request a withdrawal, we verify your identity using the phone number and email on file. This step ensures money goes only to you, protecting your account from unauthorized access.

Data Retention

We keep your account and transaction data for the duration of your membership plus any period required by local regulations. You can request deletion after account closure where local law permits.

Third-Party Access

Your data is shared only with payment providers and legal authorities when required by law. We do not sell, rent or share your information with marketers or data brokers.

Cookie & Tracking

We use cookies to keep you logged in and remember your lobby preferences. You can disable non-essential cookies in your browser settings without losing account access.

Privacy & Your Account

Yes. Log into your account and go to Settings > Privacy & Security to view your profile data, deposit and withdrawal history, and login activity. For a full data export, contact our support team via live chat or email and we'll send it within 48 hours.

We retain your withdrawal records for as long as your account is active, plus seven years after closure to comply with financial regulations. You can view all past withdrawals in your account statement under History. Request deletion where local law permits.

Your account and login credentials are deactivated immediately. Personal data remains in our systems for the retention period required by law, then is securely deleted. You can request accelerated deletion by contacting support.

Yes. We never store your payment credentials. When you deposit, your DANA, OVO, GoPay or QRIS details go directly to the payment processor's encrypted servers. We only record the transaction amount and confirmation code.

Only you can reset your password using the recovery link sent to your email. Our support team cannot log into your account. If you lose email access, verify your identity via phone number and we'll help you regain control.

We use cookies to keep you logged in and show your favourite games. Non-essential cookies can be disabled in your browser settings. Disabling them won't log you out, but you'll see fewer personalized features in the lobby.

We comply with legal requests from government and regulatory bodies where local law requires. We do not share account data with third parties, marketers or data brokers. Requests for your data are handled confidentially and promptly.

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